Shipping & Returns

Thank you for visiting and shopping at Moqatex.com.

Following are the terms and conditions of our Shipping Policy.

All costs of shipping are calculated at checkout and are based on shipping from our warehouse based in Norcross GA USA.

Domestic Shipping Policy Shipment processing time:

All orders are processed within 1-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone if provided at checkout.
Shipping rates & delivery estimates and Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.

Shipment confirmation & Order tracking :

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

RETURNS

Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Some types of goods are exempt from being returned as Covid precaution measure like Balaclavas.

Additional non-returnable items:

To complete your return:

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days of approval.

Late or missing refunds

Once a refund is approved and If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@moqatex.com

Sale items or Promotional price items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@moqatex.com
You will need to send your item to the following address:

Return Shipping Policy

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.